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Declining a request respectfully

Channel
Email
Use when
You cannot agree to something the partner has asked for.

Tip: A reason and an alternative keep a "no" from feeling personal. For important requests, call first and send this email as a follow-up.

Fill every field before you send. Remove any line that does not apply, rather than leaving a field empty. Adjust the greeting to the time of day where your partner is.

Fill in the details

Details you enter are remembered on this device for your next template.

The partner's request, in a few words.
The partner's title, for example Mr., Mrs., Dr., Engr., Barr., Chief or Alhaji.
The partner's surname. Use first names only after the partner invites you to.
A short, honest reason, written as a complete sentence.
The partner's company name, spelled exactly as they write it.
What you can offer instead.
Your full name.
Your company name.

Preview

Subject: Your request regarding {{Request}}

Dear {{PartnerTitle}} {{Surname}},

Thank you for your request regarding {{Request}}, and for your openness with us.

We have considered it carefully. Unfortunately, we are not able to agree to this at present. {{Reason}}

We value our relationship with {{PartnerCompany}}, and we would like to find another way to help. We could offer {{Alternative}}, if that would be useful.

I would be glad to discuss this by phone at your convenience.

With warm regards,

{{MyName}}

{{MyCompany}}

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From DealDialect (dealdialect.com) by Ayomide Adeyeye, licensed CC BY 4.0.