Template Library

40 templates

• EmailFirst contact

  Introduction to a new distributor

  I hope this message finds you well.

• EmailFirst contact

  Reply to an inbound inquiry

  Thank you very much for contacting {{MyCompany}}, and for your interest in {{Product}}. It is a pleasure to hear from {{PartnerCompany}}.

• EmailFirst contact

  Request for an introductory call

  I hope you and your team are well.

• EmailFirst contact

  Introduction through a mutual contact

  I am {{MyName}}, {{MyRole}} at {{MyCompany}}. We make {{Product}}, and we are looking for a trusted partner in {{Market}}.

• EmailFirst contact

  Trade show follow-up

  It was a pleasure to meet you at {{EventName}} on {{MeetingDate}}. Thank you for visiting our booth and for telling me about {{PartnerCompany}}.

• EmailFirst contact

  Thank-you after a first meeting

  Thank you very much for meeting with me on {{MeetingDate}}. I appreciated your warm welcome and the insight you shared about {{Topic}}.

• EmailFollow-up

  Gentle follow-up on a quote

  I hope you and your team are well.

• WhatsAppFollow-up

  Second follow-up by WhatsApp

  I trust all is well with you. I am following up on the quote we shared.

• Phone scriptFollow-up

  Checking in after silence

  Before the call: check the time in {{Market}} and call during working hours.

• EmailFollow-up

  Following up after a holiday period

  I hope you and your family had a joyful and restful {{Occasion}}.

• WhatsAppFollow-up

  Confirming a meeting time

  This is to confirm our meeting on {{MeetingDate}} at {{MeetingTime}} ({{TimeZone}}).

• EmailFollow-up

  Rescheduling politely

  I hope you are well. I am very sorry, but I need to ask whether we could move our meeting planned for {{MeetingDate}}. {{Reason}}

• EmailNegotiation

  Inviting feedback on pricing

  Thank you for the helpful discussion. We want this partnership to work well for {{PartnerCompany}}. Which parts of our pricing would you like us...

• EmailNegotiation

  Offering options instead of a discount

  Thank you for sharing your thoughts on our pricing. We understand that {{PartnerCompany}} needs terms that work for your market.

• EmailNegotiation

  Responding to a counteroffer

  Thank you for your proposal of {{PartnerProposal}}. We appreciate the thought you have put into it, and we can see that it reflects your...

• EmailNegotiation

  Declining a request respectfully

  Thank you for your request regarding {{Request}}, and for your openness with us.

• EmailNegotiation

  Confirming agreed terms

  Thank you for a productive discussion on {{MeetingDate}}. I am pleased that we have reached agreement. For our records, here is my understanding...

• EmailNegotiation

  Asking who else should be involved

  Thank you for your continued interest in {{Product}}. As we move forward, I want to make sure we respect your internal process.

• EmailNegotiation

  Proposing a pilot order

  Thank you for our recent conversations. To help us both build confidence in the partnership, we would like to propose a pilot order:

• EmailNegotiation

  Closing and next steps

  Thank you for your trust in {{MyCompany}}. We are delighted to begin working with {{PartnerCompany}}, and we are committed to making this...

• EmailPayments and contracts

  Explaining payment terms

  Thank you for your order. So that everything is clear for both of us, here are our payment terms in plain language:

• EmailPayments and contracts

  Explaining secure payment for a first deal

  Thank you for confirming the order. As with all new partners, for our first transaction we use {{PaymentMethod}}. This protects both of our...

• EmailPayments and contracts

  Payment reminder (first)

  I hope you and your team are well.

• EmailPayments and contracts

  Payment reminder (second)

  I hope you are well. I am following up on my message of {{ReminderDate}} about invoice {{InvoiceNumber}} for {{Amount}} ({{Currency}}), which was...

• Phone scriptPayments and contracts

  Confirming bank details by phone (script)

  Before the call:

• EmailPayments and contracts

  Cover note for a contract

  Thank you for the productive discussions that have brought us to this point. As we discussed, please find attached the draft {{DocumentName}} for...

• EmailPayments and contracts

  Summarizing a contract change

  Thank you for discussing the change to our agreement on {{MeetingDate}}.

• EmailPayments and contracts

  Requesting company registration details

  Thank you again for your interest in working with {{MyCompany}}. We look forward to our first order together.

• WhatsAppRelationship and repair

  Season's greetings

  On behalf of all of us at {{MyCompany}}, I wish you and your family a joyful {{Occasion}}.

• EmailRelationship and repair

  Congratulations on a milestone

  I was delighted to learn of {{Milestone}}. On behalf of everyone at {{MyCompany}}, please accept our warm congratulations.

• EmailRelationship and repair

  Condolence message

  I was deeply saddened to hear of the passing of {{DeceasedReference}}.

• EmailRelationship and repair

  Apology for a misunderstanding

  I am sorry for the misunderstanding about {{Topic}}. I did not express myself clearly, and I regret any concern or inconvenience this may have...

• EmailRelationship and repair

  Repairing after a missed deadline

  I owe you an apology. We committed to {{Commitment}} by {{DueDate}}, and we did not meet that commitment. I am sorry for the difficulty this may...

• EmailRelationship and repair

  Re-opening a cold relationship

  I hope this message finds you and your family well. It has been some time since we last spoke, and I have often thought of our conversations about...

• DocumentMeetings

  Meeting agenda

  Meeting: {{MyCompany}} and {{PartnerCompany}}

• EmailMeetings

  Written recap after a call

  Thank you for your time today. For our records, here is what we discussed:

• EmailMeetings

  Introducing a senior colleague

  I am pleased to introduce {{ColleagueTitle}} {{ColleagueSurname}}, our {{ColleagueRole}}, who will join our next meeting. {{ColleagueTitle}}...

• EmailMeetings

  Thanking for hospitality

  Thank you very much for the warm welcome you and your colleagues gave me during my visit to {{City}}. I especially appreciated {{HospitalityDetail}}.

• EmailMeetings

  Pre-visit logistics

  I hope you are well. We are looking forward to visiting {{PartnerCompany}} in {{City}} on {{VisitDates}}. To help with planning, here are our details:

• EmailMeetings

  Post-visit summary

  Thank you again for hosting us in {{City}}. For our shared records, here is a summary of what we discussed and agreed: