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Repairing after a missed deadline

Channel
Email
Use when
Your company did not deliver something on the date you promised.

Tip: Give only a new date you are confident you can meet. Call the partner before or alongside this email.

Fill every field before you send. Remove any line that does not apply, rather than leaving a field empty. Adjust the greeting to the time of day where your partner is.

Fill in the details

Details you enter are remembered on this device for your next template.

What you promised, for example the shipment of order [number].
The partner's title, for example Mr., Mrs., Dr., Engr., Barr., Chief or Alhaji.
The partner's surname. Use first names only after the partner invites you to.
The date a payment or commitment was due.
A short, honest reason, written as a complete sentence.
Key points, steps or agenda items. Delete any you do not need.
Key points, steps or agenda items. Delete any you do not need.
A new date you are confident you can meet.
Your full name.
Your company name.
Your phone number with the +1 country code; add WhatsApp if you use it.

Preview

Subject: Our delay on {{Commitment}}, and our plan

Dear {{PartnerTitle}} {{Surname}},

I owe you an apology. We committed to {{Commitment}} by {{DueDate}}, and we did not meet that commitment. I am sorry for the difficulty this may cause you and your customers.

{{Reason}} We have taken these steps to correct it:

1. {{Point1}}

2. {{Point2}}

Our new expected date is {{NewDate}}. I will keep you updated personally, and I will tell you at once if anything changes.

Thank you for your patience and understanding. I would welcome a call to discuss how this affects you.

With sincere apologies,

{{MyName}}

{{MyCompany}}

{{MyPhone}}

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From DealDialect (dealdialect.com) by Ayomide Adeyeye, licensed CC BY 4.0.